Monday, May 18, 2009

GREAT customer service..

Remember this quick summary for those just tuning in.

My car got broken into 1 week before we were moving 900 miles. We bought a new car 3 days before the big move.

Well I received a letter this month from the State of Wyoming about paying sales tax.

Sales tax we paid here in Kansas (to the tune of $983 with registration)

Well turns out we ARE REQUIRED BY LAW to pay the state tax in the state we purchased the car in. Wyoming and Missori are the only states in the 50 states that REQUIRE BY LAW for sales tax to be paid in their states (all other states it does not matter as long as it gets paid somewhere)

So umm that $983 we paid in Kansas.

Yep we owe Wyoming $500...

AND there is a slim chance we may or may not get a refund from Kansas because Wyoming is stupid.

But the good news and what this whole post was about was I called the Kia dealership we purchased the car from, they did ALL the leg work to figure out what had to be done AND THEN THEY PAID 1/2 of what we owed to Wyoming!!

Wow. Just wow! Of coarse they asked if we do get a refund from Kansas to reimburse them but if not they are sorry about the inconvenience...

How cool is that? I would even go back to Wyoming Kia to purchase a new car just because of that....


GO HERE TO ASK ME ANYTHING!!!

5 comments:

J.L.S. said...

That was incredibly good business for Kia to do that! And those laws are stupid. So are you always going to have to pay Wyoming tax since you bought the car there, or just the first year?

Crazy Shenanigans said...

I love Kia! This is why I'm so glad I just purchased one from them. They are so nice!

Teresa said...

Wow that is incredbly good for a business to do! It gives customers like you a chance to rep them to peope like us :) It is all about customer service!

ally said...

that is awesome that kia would do go half. now, that is good customer service.

Amy said...

Wow, that is great they paid it for you! When I lived in Des Moines last year I took my Kia in for a recall, the dealer broke a part while doing it and wanted me to pay. I told them I would NOT and they better fix it or I would pitch a fit. After several days of running around I told them to stuff it and someone else did it for me, but they were sooo rude. You got really lucky, good for you!!

 
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